Legal

Privacy Policy

This Privacy Policy explains how Harrowden ("we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website or use our dashboard and related services (collectively, the "Service"). This is a general draft provided for informational purposes and should be reviewed and adapted to reflect your actual data practices and applicable law before publication.

Last updated: [insert date]

1. Information We Collect

We may collect the following categories of information when you interact with the Service:

  • Information you provide directly: such as your name, email address, company details, and any information submitted through contact forms, account registration, or correspondence with us.
  • Usage and technical data: such as IP address, browser type, device identifiers, pages visited, time spent on pages, referring URLs, and general analytics data collected automatically through cookies and similar technologies.
  • Account and dashboard data: information generated or stored in connection with your use of our analytics and decision-support tools, including preferences and configuration settings.
  • Communications: records of correspondence if you contact us for support, inquiries, or feedback.

We do not knowingly collect sensitive personal information, and we encourage you not to submit such information through our forms unless specifically requested.

2. How We Use Information

We use the information we collect for purposes that may include:

  • Providing, operating, and maintaining the Service and its features.
  • Responding to inquiries, support requests, and other communications.
  • Improving the functionality, usability, and performance of our website and dashboard.
  • Sending administrative information, updates, or marketing communications where permitted and in accordance with your preferences.
  • Monitoring usage trends and conducting internal analytics to understand how the Service is used.
  • Protecting the security and integrity of our systems and detecting fraudulent or unauthorized activity.
  • Complying with applicable legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance your browsing experience, remember preferences, and gather analytics about how visitors use the Service. You can control or disable cookies through your browser settings; however, doing so may affect certain features or functionality of the website.

We may use third-party analytics tools to help us understand aggregate usage patterns. These providers may collect information such as your IP address and browsing behaviour in accordance with their own privacy policies.

4. How We Share Information

We do not sell personal information. We may share information in the following circumstances:

  • Service providers: with third parties who perform services on our behalf, such as hosting, analytics, email delivery, or customer support, under appropriate confidentiality obligations.
  • Legal requirements: where required to comply with applicable law, regulation, legal process, or governmental request.
  • Business transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality protections.
  • With your consent: where you have explicitly agreed to a particular sharing arrangement.

5. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymize it.

6. Data Security

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to certain exceptions.
  • Object to or restrict certain processing of your information.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to legitimate requests in accordance with applicable law.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any information.

9. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us so we can take appropriate action.

10. International Data Transfers

Depending on your location, information we collect may be transferred to, stored, and processed in a country other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be indicated by a revised "Last updated" date, and we encourage you to review this page periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us via the details listed on our Contact page.